Privacy Policy

PRIVACY POLICY

Last Updated: 3 July 2026

Magdalene’s Project respects your privacy and is committed to handling your personal information responsibly and securely.

This Privacy Policy explains what information we may collect when you visit magdalenesproject.com, place an order, contact us, or otherwise interact with Magdalene’s Project, and how we may use and protect that information.

1. ABOUT US

Magdalene’s Project is a community-based project offering handcrafted garments and accessories, including T-shirts, caps, bags, handmade garments, and other handcrafted products.

Our address is:

Magdalene’s Project
Coptic Orthodox Church
Saint Mark Church in Windhoek
38–40 Scheppmann Street
Windhoek, Namibia

2. INFORMATION WE MAY COLLECT

When you use our website, contact us, or place an order, we may collect information that is reasonably necessary to process your request or complete your purchase.

This information may include:

  • Your full name;
  • Telephone number;
  • Email address;
  • Delivery or collection details;
  • Products ordered;
  • Clothing size, colour, or design preferences;
  • Order history;
  • Payment confirmation or payment reference information;
  • Messages and enquiries sent to us; and
  • Technical information relating to your use of the website, where collected by our website platform.

We do not intentionally collect information that is not reasonably necessary for operating the webshop, communicating with customers, processing orders, or providing customer service.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Receive and process your order;
  • Confirm product availability;
  • Communicate with you about your order;
  • Arrange delivery or collection;
  • Confirm payment;
  • Process returns, exchanges, or refunds;
  • Respond to questions and customer service enquiries;
  • Maintain appropriate transaction and business records;
  • Improve our products, services, and webshop;
  • Protect the website and our customers from fraud or misuse; and
  • Comply with applicable legal obligations.

We will not use your personal information for purposes that are unrelated to the reason for which it was collected without an appropriate reason or your consent where required.

4. PAYMENT INFORMATION

Magdalene’s Project currently accepts:

  • Cash on delivery; and
  • Direct bank transfer.

Because payment is made by cash or direct bank transfer, we do not need to collect or store customers’ debit card or credit card details through our webshop.

For bank transfers, we may retain information reasonably necessary to identify and confirm a payment, such as the payment reference, amount paid, date of payment, and order number.

Customers should not send passwords, PIN numbers, online banking login information, or other banking security credentials to Magdalene’s Project.

5. SHARING OF INFORMATION

We do not sell or rent customers’ personal information.

We may share limited information where reasonably necessary with persons or service providers involved in operating the webshop or fulfilling an order, for example:

  • Delivery or courier services;
  • Website hosting or technical service providers;
  • Bookkeeping or accounting support;
  • Banking institutions where necessary for payment or refund processing; and
  • Authorities where disclosure is required by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose.

6. DELIVERY INFORMATION

If a customer requests delivery, we may provide the customer’s name, telephone number, delivery address, and other necessary delivery instructions to the person or service responsible for delivering the order.

Delivery information should be used only for fulfilling the relevant delivery and related customer communication.

7. COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies or similar technologies that are necessary for the operation, security, functionality, or improvement of the webshop.

Depending on the website services used, cookies may help with functions such as:

  • Remembering shopping cart contents;
  • Maintaining website security;
  • Understanding general website usage;
  • Improving website performance; and
  • Remembering user preferences.

Where third-party services are used by the website, those services may process technical information in accordance with their own privacy terms.

8. MARKETING COMMUNICATIONS

We may send customers information about new products, events, or activities only where appropriate and permitted.

Customers may ask us at any time to stop sending optional promotional messages.

Messages that are necessary to process an active order, delivery, return, exchange, or refund are considered service communications and may still be sent while the relevant matter is ongoing.

9. INFORMATION SECURITY

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should therefore also take reasonable care when communicating personal information electronically.

10. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and completing orders;
  • Managing returns and refunds;
  • Customer service;
  • Financial and accounting records;
  • Fraud prevention;
  • Resolving disputes; and
  • Meeting applicable legal or regulatory requirements.

When personal information is no longer reasonably required, we may delete it, securely dispose of it, or anonymise it where appropriate.

11. CUSTOMER REQUESTS

Customers may contact Magdalene’s Project if they wish to:

  • Ask what personal information we hold about them;
  • Request correction of inaccurate information;
  • Update their contact information;
  • Ask questions about how their information is used; or
  • Request deletion of information where appropriate and where retention is not otherwise reasonably or legally required.

We may need to verify the identity of the person making a request before providing, correcting, or deleting personal information.

12. CHILDREN’S PRIVACY

Our webshop is intended for customers who are legally able to enter into purchases or who are purchasing with the involvement and permission of a parent or legal guardian where required.

We do not knowingly seek to collect unnecessary personal information from children.

13. THIRD-PARTY WEBSITES

Our website may contain links to external websites or services.

Magdalene’s Project is not responsible for the privacy practices, security, or content of third-party websites. Customers are encouraged to review the privacy policies of external websites before providing personal information to them.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements.

The latest version will be published on magdalenesproject.com together with the date of the most recent update.

15. CONTACT US

For questions or requests concerning this Privacy Policy or the handling of personal information, please contact:

Magdalene’s Project
Coptic Orthodox Church
Saint Mark Church in Windhoek
38–40 Scheppmann Street
Windhoek, Namibia

Website: magdalenesproject.com